Refund policy

Refund & Returns Policy — All Sales Final

Last updated: October 7, 2025

Because each product is printed and shipped on demand through our production partner, all sales are final.
We do not accept returns or exchanges for change of mind, size, or color.
Each piece is made specifically for you and cannot be resold.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email permytherapistllc@gmail.com within 7 calendar days of delivery so we can review and assist.

Please include:

  • Your order number

  • A short description of the issue

  • Clear photos showing the product, the print or damage up close, and the shipping label on the original packaging
    (see Gooten’s photo examples for reference)

We’ll review your report in partnership with our print provider to determine whether the item qualifies for a replacement or refund.
All resolutions are handled according to the standards set by our production partner, Gooten.

For transparency, you can also review their full policies here:
Gooten Product & Order Support Policies


When a Replacement or Refund May Be Approved

A replacement or refund may be approved if:

  • There is a manufacturing defect (e.g., misprint, damage, or incorrect item sent)

  • The item was damaged during shipping

  • The order was lost in transit and tracking shows no delivery within the expected window

We follow Gooten’s verification process, which may require photos of the product and packaging or confirmation from the shipping carrier before any action is taken.

When a Replacement or Refund Cannot Be Approved

We are unable to approve replacements or refunds when:

  • The product is within normal manufacturing tolerances (minor variations in size, placement, or color)

  • The wrong size, color, or design was selected at checkout

  • The artwork or text provided by the customer contains errors or low resolution

  • The order status shows as Delivered

  • The order is still within normal production or transit timeframes

If tracking confirms delivery, we cannot replace or refund due to theft, misdelivery, or other issues after carrier delivery.

Lost or Missing Packages

If tracking has not updated for 7 business days past the estimated delivery date, contact us so we can open an investigation with our print partner and the shipping carrier.
If a package is marked delivered but missing, please check with your local carrier or neighbors. We can’t replace these orders, since carriers treat them as completed deliveries. 
If the package is confirmed lost, we will issue a reprint or refund based on Gooten’s determination.

Returns & Exchanges

We do not accept returns or exchanges.
If your issue qualifies under Gooten’s replacement policy, we’ll provide instructions for the next steps.
Do not send items back unless specifically authorized—unauthorized returns will not be processed.

Responsibility & Transparency

Per My Therapist LLC is the retailer of record for all orders placed on this site.
We manage customer communication and ensure compliance with the production partner’s standards.
All replacement or refund decisions are made according to Gooten’s internal approval process, which may take up to 5–10 business days after we receive your complete claim and photos.

Questions or Concerns

If something went wrong with your order, please reach out:
permytherapistllc@gmail.com. Include your order number and photos for the fastest support (see Gooten’s photo examples for reference)