Welcome to our coping corner. Here's where we answer all the questions we get the most, before you spiral into our inbox.

Can I cancel or change my order?

Orders move into production quickly, often within 24 hours. After that point, we can’t guarantee cancellations or changes (like address edits). Please double-check your order details before checkout.

Can I exchange for a different size or color?

No. Since each item is custom printed just for you, we don’t offer exchanges. Please check our size charts carefully before ordering.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay.

Do you charge sales tax? 

Yes, where legally required. Sales tax is automatically applied at checkout.

When does production begin?

Orders are typically sent to production within 12-24 hours after they’re placed. Because everything is made to order, changes or cancellations may not be possible once production has started.

How long does production take?

Most items are produced within 2–6 business days, though some may be ready sooner. Certain products, sizes, colors, or production delays can take longer. Rarely, production may take up to 9 business days.

Holidays and peak seasons can also affect production times, so please plan accordingly when ordering for a specific occasion.

Why is my order delayed?

Occasionally, orders may take a little longer due to:

Quality control reprints: If something doesn’t pass inspection, it’s reprinted.
Product availability: Occasionally, a size, color, or product may become temporarily unavailable and require additional processing or a substitution.
Holiday spikes: Production can run 1–2 business days behind during peak seasons.

Why did my second order ship before my first one?

Orders don’t always ship in the order they’re placed. This usually happens if one order needed a reprint or if your items were produced at different facilities. 

How long does shipping take?

Once your order ships, transit times depend on the method you select at checkout:

U.S. Standard: up to 12 business days

Note: weekends, holidays, and carrier delays don’t count toward business days (life happens).

When will I get tracking?

Tracking usually appears 3–6 business days after your order is placed, once a shipping label is created. It may take up to 48 hours for the carrier to show movement.

Can you guarantee delivery by a certain date?

No. Shipping timelines depend on carriers, customs, and local delivery attempts. If you’re ordering for a holiday or special event, plan ahead and order early. 

Do you offer free shipping?

Yes! We offer free U.S. standard shipping on qualifying orders (you’ll see this applied automatically at checkout). Faster shipping options may be available at an additional cost, depending on the product.

Which carriers do you use?

Orders may ship via USPS, UPS, or FedEx, depending on the product and destination. We’ll always use the best available option. 

Do you ship internationally?

We only ship within the U.S. at the moment. International friends, we love you, but shipping across borders is a headache we’re not ready to spiral over (yet).

Will my whole order arrive in one package?

Not always. Items made in different facilities may ship separately. Even items from the same order can sometimes be split, so you may receive multiple packages and tracking numbers.

Why doesn’t my package look like a Per My Therapist package?

Our items ship directly from our production partners, so they arrive in standard shipping packaging rather than custom Per My Therapist boxes or mailers. Packaging and return labels may vary depending on which partner fulfills your order. It may not look exciting on the outside, but we promise the good stuff is inside.

Do you offer gift options?

We don’t offer gift wrapping or handwritten notes (for now). Since we don’t use custom Per My Therapist packaging, your order will arrive in the standard packaging used by our production partners.

Please see our refund policy for details.

Do you offer bulk discounts?

Not at this time. Every item is printed to order, even in larger quantities. 

Will my bulk order ship together?

Not necessarily. Depending on the size of your order and where each item is produced, a bulk order may arrive in multiple packages.

Do you offer custom packaging or inserts?

No. Our partners use standard packaging. We focus on quality products, not branded boxes.

We’re available Monday-Friday, 9am-5pm (ET).

You can expect a response within 2 business days.

If you email at 10pm, we promise we’re not ignoring you - we’re just off the clock and will get back to you during business hours.